What if I’ve never done pilates before?

New to pilates? That’s okay! We have a range of classes suitable for all different levels. We recommend new clients to book into either our Reformer or Mat class.
When in the Reformer or Mat class, take the base/first spring options from
trainers and work your way up.
Don’t forget to arrive at the studio 10 minutes early to meet your trainer.

How do I get ready for my first class?

Wear something you’re comfortable in and feel as though you can freely move.
Bring a water bottle.
Bring a sweat towel.
Try not to eat 1.5 hours before class.
We have WC facilities on site for you to change, however, we do not
currently offer showers.
Arrive 10 minutes early.

Are your classes Pregnancy friendly?

Classes can always be modified for pregnancy, based on the pregnancy guidelines.
Just ensure you let your trainer know prior to class, it’s always best to keep your
trainer updated with how many weeks you are, how your balance is going and how
your body is feeling overall.

I have an injury, can I still train?

We always encourage clients to listen to your body. If you’re in class and something doesn’t feel right, modify and check in with your trainer. If you have an injury
you’re aware of, let your trainer know before class starts, in case they need to
make changes for you.

What’s the difference between Reformer and Mat pilates?

Reformer Pilates uses the reformer beds that you see in the studio, whereas
Mat Pilates is done on the floor in the mixed purpose room. Both work on
keeping the body mobile, while increasing strength and building flexibility.

How do I create an account?

We use our ActiveUrbanLife app as our booking system for all account management, purchases and bookings.
Our app is integrated into our website.
Otherwise download the app AU Life Pilates in the app store.

How do I book into a class?

There are a number of ways you can book into a class at Active Urban Life.
You can book online by clicking the Book Now button or find us in the app store
AU Life Pilates . You can also book straight from our website.

What’s your cancellation policy?

If you’re unable to attend your class, you can early cancel 9 hours before the start time. Doing so will ensure you won’t lose your pass or be charged a late cancellation fee. If you cancel after the 9 hour period, your cancellation fee will be $10.

What if I’m already fit? What can Reformer Pilates offer me?

First of all, there are so many different types of ‘fitness’. One may be able to run
10km, however not touch their toes. That’s where Pilates comes in, it’s the perfect complement to all kinds of training. Reformer pilates helps build resistance to injuries, correct weaknesses and enhance strength and postural alignment …
not to mention it’s fun as hell!

Is there an age limit?

There is currently no age limit in our classes. However, we do encourage you to
ensure it is the correct type of movement for your body.

Do you offer any introductory specials?

Yes, we offer the Active Urban Life Introductory Offer to all new clients.
It consists of 5 Sessions for $55 to use within 14 days of purchase.
You can only use the introductory offer once per person and this cannot be
used in conjunction with any other opening offer.
If you late cancel during your introductory offer, you will lose the pass.

What if my class is cancelled?

Classes need a minimum of 2 clients to proceed. Clients may be notified if they’re
booked into a class that doesn’t meet minimum requirements and will be canceled
before start time if there are less than 2 people booked. Some classes may go
ahead with less than 2 people if late cancels occur.

The class I want to attend is booked out, what do I do?

Each class has 9 beds for 9 clients. If your class is full, you can add yourself to
the waitlist, by booking yourself into the class as you would normally. Once you
add yourself to a waitlist, you’ll receive an email confirmation of your request.
If someone early cancels out of a class, you will be notified to give you the
opportunity to secure your position.